Trusted Rooms

You're likely familiar with this scenario in meeting rooms: unresponsive tech, fumbling with cables, staff unsure how to use the equipment or start a meeting.

Poor audio or video quality; the frustration of delayed starts, or losing momentum on a sales pitch because a videocall starts late or simply doesn’t work.

Now, imagine walking into any of your meeting rooms, tapping a single button, and everything just works. Seamless meetings, clear and easy communication, and zero tech headaches.

With Trusted Rooms, you’ll never lose a moment to equipment issues—just smooth, stress-free collaboration, every single day.

When something goes wrong, we’ve already spotted it and the chances are we’ll have fixed it remotely before anyone even notices.

If a physical fix is needed, a technician will be on-site within 24 hours, equipped with the exact replacement needed. We'll have identified which parts they'll need to arrive with, through our remote diagnostics. They’re in and out in no time, getting your room back to flawless operation with a 'fix first, diagnose later' mentality.

Trusted Rooms will transform your meeting spaces into reliable, frustration-free hubs of productivity.

The Service

Trusted Rooms is the best solution for organizations looking to eliminate meeting room frustrations and create seamless, high-quality Microsoft Teams Rooms experiences.

Combining expertly-installed equipment, proactive monitoring, and exceptionally rapid support, Trusted Rooms ensures that every meeting room is easy to use, always reliable, and delivers superior audiovisual performance.

Whether upgrading existing rooms or designing new ones, we provide the expertise, implementation, and ongoing support that’s needed to transform your meeting spaces into efficient, simple-to-use, dependable hubs for collaboration.

Benefits

• Ease of Use – Start meetings in seconds with intuitive one-touch controls and pre-configured room setups. The room noticeably ‘turns itself on’ when you walk in, and a touch panel on the desk invites you to ‘join the meeting’ with a single touch. Your users will NEVER be wondering "how do I make this work?"
  
• Unmatched Reliability – We discover and solve issues before your users even know about them. In the rare instances of hardware failure, guaranteed peace of mind with next day hardware replacement - no questions asked.
  
• Superior AV Quality – Enjoy very clear sound and sharp video - regardless of your type or size of room.
  

Meeting Rooms – Too often a headache

The modern meeting room environment suffers from clear challenges.

Overly complex AV systems that are difficult for users to operate, frequently cause delays and frustration.

The tech in the rooms sometimes works, sometimes doesn’t. Equipment fails quite frequently, and when it does, it can take weeks to sort.

Poor-quality audio or video, and connectivity problems disrupt meetings, or make certain participants feel ‘left out’, or unable to follow what’s going on.

Issues are typically discovered by users right before their “one crucial meeting”.

These challenges usually result in reduced productivity, wasted time, meetings getting off to a slow start and losing their energy as a result. A Finance Director will see this as low ROI on meeting room technology investments. But everyone sees it as a headache, a stress, and a pain.

And the cumulative effect is generating significant losses to the company.

Trusted Rooms by Crossover

Meeting Room Experiences You Can Trust – Every Time

Trusted Rooms provides a complete solution for meeting rooms that’s based around a Microsoft Teams Rooms eco-system. We combine a tried-and-tested spec for each size of room on your estate, expert installation, and continuous speedy break-fix support to ensure your rooms are always ready for your next meeting.

We take care of the technology in your meeting rooms, so you can focus on what matters most: the people inside them.

Ease of Use: Walk In, Start Your Meeting in Seconds

Trusted Rooms is designed with simplicity at its core. Our intuitive setup ensures that users can start meetings effortlessly, without having to deal with complex configurations or technical delays. From the moment you step into the room, everything is ready to go.

• Instant Room Activation: Rooms automatically turn on when users enter, so there’s no need to spend time figuring out how to start the system.
• One-Touch Start: Meetings begin with a single tap on the touch panel, minimizing delays.
• Plug-and-Play Content Sharing: Connecting a laptop via a provided cable instantly shares content to the room’s display, making collaboration easy and seamless.
• Pre-Defined Scenarios: For multi-purpose rooms, up to 5 activities are pre-configured, reducing user confusion and making the room adaptable to various use cases.

Reliability: Meetings Without Interruptions

We understand the cost of downtime. With Trusted Rooms, you can count on your meeting spaces to be ready when you need them. Our proactive support model ensures issues are resolved quickly, and often before they even affect your meetings.

• Proactive Monitoring: We constantly monitor room performance, identifying issues before they escalate into major problems.
• Next-Day Equipment Replacement: If critical hardware fails, we replace it the next day, ensuring minimal disruption.
• Remote Troubleshooting: Our technicians can fix almost any issue remotely, so users rarely experience downtime.
• Real-Time Alerts: When problems arise, our support team is notified immediately and takes action to resolve the issue.

Quality of Experience: As close to being in the room as possible

The quality of your meeting experience matters. Trusted Rooms ensures that every room is equipped with the best technology and configured for optimal performance. From very clear audio to well-framed video, we’ve set standards for every component to create an exceptional meeting environment.

• Superior Audio: Microphones are selected and placed based on room acoustics, ensuring clear communication in any environment.
• High-Quality Video: Cameras are positioned to capture participants’ expressions clearly, making remote collaboration feel more personal.
• Acoustic Treatment: We apply acoustic treatments to rooms where needed, reducing echo and improving sound quality.
• Devices Certified for Teams: Every device in your room is certified to work seamlessly with Microsoft Teams, ensuring consistent performance.

How It Works

Trusted Rooms Core

The Essential Foundation for a Connected and Monitored Meeting Space

Trusted Rooms Core is the backbone of every office's meeting room environment. It provides the critical hardware and configuration necessary to ensure that your rooms are always online, monitored, and ready for action. Even if you have existing setups, Trusted Rooms Core ensures that every room is equipped to be part of a broader, fully managed meeting room ecosystem.

Key Features:

• Basic hardware setup to integrate your rooms into our Trusted Rooms platform.
• Configuration for real-time monitoring and remote diagnostics.
• Seamless connectivity to our support infrastructure, enabling proactive issue detection.
• A scalable solution that ensures even your simplest meeting spaces are part of the bigger picture.

Trusted Rooms Pulse

Proactive Support That Keeps Your Rooms Running Without Fail

Trusted Rooms Pulse is the heartbeat of our support offering, ensuring your rooms are always monitored and operational. With real-time diagnostics, proactive troubleshooting, and next-day equipment replacement, we keep your meeting spaces running smoothly—often resolving issues before anyone even notices there's a problem. It’s more than just support; it’s peace of mind that your rooms are always ready for action.

Key Features:

• Real-time room monitoring, allowing us to spot issues before they impact your meetings.
• Proactive support that fixes most problems remotely without interrupting room usage.
• Immediate diagnosis and, if needed, next-day hardware replacement for critical equipment failures.
• Weekly reports on room status and performance, ensuring complete visibility over your meeting room ecosystem.
• On-call technical support with experts ready to assist at any moment.

Trusted Rooms Install

Option 1: Trusted Rooms Ready

Upgrade What You Have, Without Starting From Scratch

Trusted Rooms Ready is for offices with existing meeting rooms that don’t need a full overhaul but could benefit from key upgrades. Instead of replacing all your equipment, we make strategic additions and adjustments to bring your rooms up to our minimum standards for day-to-day use, and for support. It’s a more cost-effective solution, whilst still ensuring high performance and reliability.

Key Features:

• Assessment of your current room setup to identify the most efficient upgrades.
• Additional equipment and configuration to meet Trusted Rooms standards for ease of use and reliability.
• Integration of your existing technology with new, carefully selected components to ensure a smooth, seamless experience.
• Ensures your room is fully equipped for proactive support and minimal downtime

Option 2: Trusted Rooms Pro Setup

Top-Tier Meeting Rooms for High-Performance Collaboration

Trusted Rooms Pro Setup is our premium installation service for offices looking to create high-performing meeting spaces that deliver exceptional audiovisual quality. From optimal microphone placement to perfect camera angles and crystal-clear sound, we ensure your meeting rooms not only meet but exceed industry standards, providing a superior Microsoft Teams experience.

Key Features:

• Full installation and configuration of the best tried-and-tested room technology, designed for high-performance meetings. These are setups and combinations of equipment that we KNOW works extremely well, from a quality perspective, and an ease-of-use perspective, and in terms of reliability.
• Teams-certified devices and components, ensuring full compatibility and seamless performance.
• Exacting, site-specific placement of microphones, cameras, and speakers to maximize audio and visual clarity.
• Acoustic treatment, to ensure optimal clarity for a flawless in-room and virtual meeting experience.
• Tailored solutions that take room size, room layout, and lighting conditions into account for optimal results.

Why Choose Trusted Rooms?

Trusted Rooms – A Solution You Can Rely On

Trusted Rooms stands apart from the competition by providing a complete solution for your meeting rooms.

From installation to ongoing support, we eliminate the usual pitfalls of poor-quality meetings and technical failures. Our solution guarantees maximum productivity, reduced downtime, and seamless user experiences that deliver real ROI, and get your staff happy to use the rooms, confident in how to use them, and with zero barriers to productive hybrid meetings.

Unique Selling Points:

• Comprehensive Solution: We handle every aspect of your Teams Room setup and ongoing maintenance.
• Reduced Downtime: With our proactive monitoring and quick support response, your rooms stay operational.
• Boost Productivity: Fewer cancelled or delayed meetings mean better utilization of your rooms and improved meeting outcomes.