SUPPORT SERVICES

End-user Training

training

Crossover provides end-user training with all our installations, because we understand the importance of making sure the relevant staff are not only comfortable with operating the equipment, but that they exploit its full potential. 

We also offer technical support and end-user training as a one off service too, whatever your audio or AV setup. You might be new to videoconferencing or perhaps that interactive whiteboard you've got in your training room just gets used as a projector because the staff never got trained thoroughly enough. You may be a new IT Manager or Facilities Manager who needs a quick way to familiarise yourself with the AV equipment and common troubleshooting processes. Sessions can be for an entire team or on a one-to-one basis. 

We measure our success by checking whether the trainees could then comfortably teach other of your staff in the future and, where appropriate, we provide bespoke, simple User Guides for future reference.

AV Support & Preventative Maintenance Contracts

rack network maintenance

If you rely on audiovisual equipment for the smooth-running of your business but don’t have the resources or in-house AV technicians to troubleshoot issues, make repairs quickly, or carry out all-important regular preventative maintenance works, Crossover can help. 

Our support can cover all your audio and AV and videoconferencing systems, irrespective of whether we supplied and installed the equipment or not. 

Many of our clients have chosen to engage us to provide an ongoing Technical Support service, and we tailor a formalised agreement specifically for the needs of each client, so that you're only paying for a the exact types and level of support that you need. Our Support Agreements typically include guaranteed service levels, such as maximum on-site response times; again, these are tailored to meet the demands of your business. Other elements of the agreement might include that we keep certain spare parts kept in stock at all times, or that we guarantee to have an AV Events Technician who is familiar with your site available for any booking within, say, 3 days' notice.

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Euromoney ensure that all their AV systems are kept in optimum condition with regular preventative maintenance visits from Crossover, as part of their on-going Service & Maintenance Agreement.

AV Events Technicians

lectern microphone

Our AV Events Technicians are discreet, professional, and expert at juggling the multitude of technical challenges encountered when running an event.  We have earned a reputation for a proactive mentality, and many of our clients have come to use our technicians week in week out, to make their events look and sound perfect. Our team is trusted implicitly by our existing client base to take care of their events with the utmost diligence and diplomacy. We handle a wide range of events, in terms of size and type, and we’re happy to offer the services of our Events Technicians on an ad-hoc or ongoing basis, to suit your needs.

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After delivering superb AV systems for 110 Rochester Row, Crossover's event technicians now return regularly to ensure conferences and events look and sound great.

Events Technical Consultancy, Planning & Implementation

Planning Stages of an audiovisual Project

Let Crossover manage your events’ entire technical requirements by first establishing your vision, then specifying the appropriate resources and equipment, and then delivering stunning results and your peace of mind. We'll work with you to establish your needs, check the suitability of venues on your shortlist, and provide all the audio & audiovisual equipment and technical events staff that are required. We can even help you manage your budget for the event. 

We’re happy to offer this service for any of our existing clients, whether it’s for a high profile political event, or perhaps a new product launch in your department store that requires an experiential AV feature piece that delivers on customer engagement. Everything we do is organised and executed with precision, specialist experience, and genuine pride.

Arlington 4

Crossover help this client fully benefit from their superb AV systems, featuring intelligent control systems, displays, HD videoconferencing, a highly sophisticated AV lectern, and digital signage solutions.

Audio Engineers

sound engineer

Our in-house audio engineers are amongst the best in the world, and pride themselves on their wide range of expertise - from live sound engineering, to corporate AGMs, to truly unusual requirements like audio engineering for experiential marketing pop-ups. Unlike many hired-in ‘techies’ at potentially stressful events, every one of Crossover’s Audio Engineers takes genuine pride in being a pleasure to work with. You can rely on them to be professional, presentable, and discreet. Let us manage your audio for speeches, product launches, conferences, corporate events and performances. 


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Read about Crossover's recent project work

Contact us with any enquiries or questions